OverIT is the leading company that provides premium field service management software, offering cutting-edge solutions that enhance operational efficiency and workforce collaboration. Led by Chairman & CEO Paolo Bergamo, OverIT has made its position as a global provider, delivering comprehensive field service software customized to the needs of various industries. The company offers an innovative field service mobile app that redefines how organizations manage their on-field operations with agility and precision.
With a rich history dating back to its launch in 1999, OverIT has consistently pushed boundaries, integrating Augmented reality and Geographic Information System (GIS) technologies into its field service management solutions and improving optimization (Machine Learning) algorithms to streamline scheduling and resource allocation. OverIT has 20+ years of industry expertise in FSM for energy and utilities, supporting mission-critical operations. Over the years, the company has earned recognition for earning accolades from institutions like Gartner and IDC in the field service software domain. OverIT’s dedication to advancement and customer-centric approach sets it apart in the field service management sector.
The evolution of OverIT traces back to its roots as Bofrost, a frozen food company, before undergoing a transformative phase following its acquisition by the Engineering Group in 2004. It was during this period that OverIT began laying the foundation for the field service management software sector, integrating Geographic Information System (GIS) technology into its solutions to enhance spatial awareness and restructure operations. The company’s breakthrough came with the development of advanced route optimization algorithms and field service scheduling software, empowering organizations to maximize efficiency and productivity in their on-field events.
OverIT established its GIS Center of Excellence in 2011, strengthening its reputation in mobile workforce management. By combining state-of-the-art technology with intuitive user interfaces, OverIT has reshaped the face of field service management, offering comprehensive solutions that empower businesses to thrive in an increasingly dynamic marketplace. OverIT’s consistent upgrades to schedule optimization and work order management have earned it huge recognition, with organizations worldwide acknowledging the impact of its solutions on operational efficiency and customer satisfaction.
In 2014, OverIT earned inclusion in the Gartner Magic Quadrant report, praised for its unique approach and execution capabilities in field service management. In 2019, OverIT announced the groundbreaking launch of the field service management app, equipped with cutting-edge augmented reality features, setting it apart from its competitors. This innovative solution revolutionized how remote workers accessed assistance and training, marking a significant leap forward in workforce empowerment and collaboration.
OverIT’s strategic growth has been marked by a series of initiatives and key partnerships, positioning the company as a global powerhouse in AI field service software and remote assistance solutions. The establishment of its official headquarters in the United States in 2020 facilitated its expansion into new markets and supported its presence on the international platform. Furthermore, OverIT’s separation from the Engineering Group in 2021, followed by its acquisition by Bain Capital and NB Renaissance private equity funds, provided the company with the resources and autonomy needed to drive further innovation and growth.
As OverIT continues to chart its course in the dynamic field service management sector, the future holds promise and potential for the company. With a commitment to advancement and a track record of delivering cutting-edge solutions, OverIT is poised to lead transformative changes in the industry. By leveraging new technologies such as artificial intelligence, virtual reality, and IoT, OverIT aims to enhance its Next-Gen FSM Platform further and introduce new features that empower organizations to optimize their operations and stay ahead of the curve.
Published by: Martin De Juan