By: Nik Korba

The demands placed by consumers on today’s last-mile logistics companies have never been higher. Speed is non-negotiable, with stats showing nearly half of shoppers abandoning their carts if their needs for fast shipping can’t be met. Consumers also expect low prices, with a recent survey showing more than half of online shoppers identifying free shipping as a top desire.

Senpex Technology has become a leading provider in the last-mile logistics space by meeting the market’s needs for speed and affordability. Its winning strategy is based largely on leveraging the power of artificial intelligence (AI) to achieve new levels of efficiency.

“AI offers opportunities for doing business better in virtually every area of operations, and last-mile logistics is no exception,” says Anar Mammadov, CEO of Senpex. “Last-mile logistics is generally considered to be the least efficient phase of the delivery process, but by applying AI, we have been able to address its inherent inefficiencies, reshaping the process in a way that can satisfy consumer demands.”

Mammadov is a software development professional with over 18 years of experience in enterprise solutions and mobile app development. He applied his practical and results-oriented approach to business to creating Senpex, a personalized logistics and delivery service that utilizes groundbreaking AI to provide businesses with the fastest, most efficient last-mile delivery resource. Mammadov has been featured in Tech Times, highlighting the uses of Senpex’s AI-driven logistics software, as well as in Market Watch and Tech Bullion, explaining the efficiency of Senpex software as a last-mile logistics service.

Streamlining sales with AI

Providing excellent service on the front end of the delivery process is essential for satisfying customers, but it is also labor intensive. To reduce human resource demands without decreasing the quality of customer support, Senpex leverages a revolutionary AI platform to manage delivery orders.

“One of our most recent initiatives in the AI space, which we launched in early September, involves AI-powered sales reps,” Mammadov shares. “These AI bots engage with clients to provide the same service a human sales rep would, obtaining the pick-up and drop-off points and the details of the package being transported. They also calculate the price and provide it to the customer, sending them the payment link and the tracking link.”

The AI sales bots go beyond gathering and providing information. They make decisions that lead to actions — entering orders into dispatch systems, closing sales and sending payment links, and canceling orders when necessary. At the same time, they reduce the costs associated with sales and support, which allows for savings that Senpex can ultimately pass on to its clients in the form of more affordable rates for last-mile logistics.

Improving delivery times with AI

Once orders are created, meeting delivery deadlines becomes the chief challenge. To assist in this area, Senpex leverages AI to ensure delivery routes are optimized. Its AI-driven route optimization platform dynamically analyzes a range of data streams to ensure its drivers always know the most efficient route.

“Our advanced route optimization platform utilizes AI to analyze data related to scheduled deliveries, delivery drivers, available routes, and customer requirements,” Mammadov explains. “Once it gives us an initial route, we fine-tune routing with data on traffic and weather, ensuring drivers don’t experience any surprises that might keep them from making their deliveries on time.”

To add value to their delivery services, Senpex’s route optimization platform can also keep customers updated on the status of their delivery. Its automated notifications are designed to meet the growing demand for real-time visibility, which recent studies show is something 90 percent of consumers want from the delivery process.

Consumer demands for fast, affordable, and transparent delivery are already shaping the future of modern logistics. Senpex has already shown that it can meet those demands. By leveraging the power of artificial intelligence, it has developed and deployed ground-breaking logistics systems that can keep up with the ever-increasing pace of the modern marketplace.

Published by: Khy Talara