By: James Morgan

Restoring Homes and Businesses When Every Minute Counts

When a pipe bursts in the middle of the night or a fire forces a family out of their home, the clock starts ticking. Every hour matters. In the Portland and Vancouver metro area, property owners facing that kind of crisis increasingly look to one name for help that is both fast and comprehensive: Paul Davis Restoration of Portland/Vancouver.

Locally owned and operating in its nineteenth year, the company has grown into the largest restoration provider in the Northwest, yet it still approaches every job as a personal responsibility. Whether the situation is a flooded kitchen, smoke damage after a fire, or a large commercial loss spanning multiple floors, the team’s goal remains the same: provide extraordinary care while serving people in their time of need.

Full-Service Support from First Call to Final Walkthrough

One of the biggest frustrations for property owners after a loss is juggling multiple vendors. Mitigation companies, abatement contractors, content cleaners, and reconstruction crews can all operate on different timelines, which slows everything down and leaves clients coordinating details at the worst possible moment.

Paul Davis Restoration of Portland/Vancouver was built to solve that problem. The company offers true end-to-end service. Their specialists handle mitigation and dry-out, in-house abatement, full contents restoration, and storage for textiles, electronics, furniture, and hard goods, followed by reconstruction to return the property to pre-loss condition.

With a team of approximately 160 people, a fleet of around 100 vehicles, and more than 100,000 square feet of facility space, they can scale for any size loss. When a major commercial incident occurs, they can deploy 20 or more trained professionals to triage the situation, stabilize the building, and begin drying and remediation quickly. That capacity helps businesses reopen faster and reduces downtime costs.

A People Company in the Restoration Business

Behind the equipment and logistics is a culture that the team describes in three simple words: Our People, Our Principles, Our Professionalism. Paul Davis Restoration of Portland/Vancouver calls itself a people company in the restoration business, and that mindset shapes every interaction.

Their project managers and technicians are Institute of Inspection, Cleaning, and Restoration Certification (IICRC) trained, which means industry-standard expertise is a baseline expectation, not a bonus. The company runs two shifts a day and maintains a 24/7 on-call response, with trained specialists ready to move when emergencies happen after hours, on weekends, or during storms.

Many team members have been with the company for more than five years, several for more than ten, and at least one for seventeen years. That level of tenure provides customers with consistent, seasoned leadership on their projects and fosters continuity with long-term commercial partners.

Speed, Communication, and Quality at Every Stage

In restoration, speed without communication can feel chaotic, and communication without progress is just talk. Paul Davis Restoration of Portland/Vancouver focuses heavily on delivering all three: speed, communication, and quality work.

The company provides daily reports for mitigation projects and weekly updates on construction jobs. Internal job progress reviews are held weekly or bi-weekly with the wider team to keep each project on track and accountable. This structure gives property owners and insurance partners a clear view of what has been completed, what is next, and any decisions that may be needed.

That clarity is one reason customers frequently highlight the team’s professionalism. One homeowner, Claudia Byrne, shared that her family “received exceptional service” when water damage appeared in their living room. She noted that the team arrived quickly to begin water mitigation, kept the household informed before each visit, arrived promptly, and worked closely with their insurance company. She also emphasized that the crew “even matched the paint exactly, even though the walls were painted several years ago,” and concluded that Paul Davis Restoration “truly went above and beyond” and that they would gladly work with the company again.

Partnership with Insurers and Commercial Clients

Insurance coordination is often one of the most stressful parts of a loss. Paul Davis Restoration of Portland/Vancouver uses industry-standard estimating platforms like Xactimate and T&M Pro and aims to reallocate budget from less critical areas to aspects of the job that truly improve outcomes for the property owner.

Because of their size and experience, the company can assign consistent teams to its larger commercial clients. The same project managers oversee mitigation and reconstruction, and the same estimating and customer service professionals stay with that client over multiple jobs. This continuity helps build trust, streamlines communication, and turns a vendor relationship into a long-term partnership.

A Warranty That Reflects Long-Term Commitment

The company stands behind its work with a two-year warranty and a simple internal commitment: they will get it right or make it right. Leadership has seen the team return to jobs completed several years prior to address issues that surface later, even when they fall outside formal warranty language.

That sense of responsibility reflects a broader commitment to the communities they serve. Paul Davis Restoration of Portland/Vancouver supports local organizations such as the Red Cross, Rebuilding Together, A Caring Closet, Coats for Kids, and the Vancouver Food Bank. Community involvement is part of the culture, as is their fifth core value: “Have Fun on Purpose.”

A Modern, Connected, Community-Minded Team

In an era when property owners increasingly research and vet service providers online, Paul Davis Restoration of Portland/Vancouver makes it easy to see who they are and how they work. Their team shares project insights, educational content, and behind-the-scenes looks at restoration on the PDR of Portland/Vancouver YouTube channel. Real-time updates, community initiatives, and field snapshots are also regularly posted on their Facebook page, helping residents and businesses get to know the faces behind the brand.

Between the rapid emergency response, full-service capabilities, insurance expertise, and a deeply rooted, people-first culture, Paul Davis Restoration of Portland/Vancouver has carved out a unique position in the Northwest. For families and businesses facing some of their most stressful days, the company brings structure to chaos and a sense of calm to the rebuilding process.