The COVID-19 pandemic has negatively impacted companies all around the globe. Due to restrictions on outdoor activity, people have had to adopt a new normal and shift to online learning and working from home. This has made the presence of working efficiently online and phone appointment setters significant to the survival of most businesses.
Founded in 2008, Exclusive Calls is a call center company that offers appointment setting services for business clients. During the current COVID-19 crisis, the company has remained open and has its expert staff by the phone to assist businesses in their outbound and inbound needs.
The company started when Founder and CEO Mo Amin worked for a call center technology company that sold dialers to businesses for appointment setting needs. At the time, Mo served as the company’s Vice President of Business Development, and, as he was making his rounds, he noticed that the main reason that clients were canceling their dialer system technology was that their appointment setters disappeared or they realized after a few weeks that they didn’t hire the right person. The business owner wanted to cancel the dialer system until they found a replacement caller.
Looking to provide a solution to this dilemma, Mo started a small call center on the side. Whenever a client called the dialer company to cancel, he would offer them a trained, dedicated caller to work exclusively for them on the dialer system they were paying for through the company. He said, “It’s just like having someone inside your office working for you without all the headaches.” A few clients gave him a shot and helped him grow his business to where it is today.
In a little more than a decade, Exclusive Calls has established itself as a company providing rigorously trained appointment setters. These professionals hold millions of call experience hours in appointment setting. With over 72,360 hours of outbound prospecting minutes on the phone, the company carries a wealth of experience and knowledge to leverage advanced techniques in setting high-quality appointments.
The company’s dedicated appointment setters are assigned to work exclusively for each client, using the client’s preferred Caller I.D. and calling on behalf of the business. This ensures smooth communication as the business prospect assumes that the assigned appointment setter is the client’s employee.
What follows this is the monitoring, managing, and coaching that is essential to success for any appointment setting campaign. Exclusive Calls provides quality assurance representatives onsite who check in on appointments and call back interested prospects to confirm before emailing the details to the client.
True to its name, Exclusive Calls is firm on its thoughts on transferring a client’s appointment to another. “All appointments are exclusive to the client that hired us, we never share or resell any appointments,” Mo states. With a reputation of efficiency and trust, the company boasts of absolute client satisfaction, doing leg work in securing appointments so clients can focus on sales and not prospecting.
“I am very impressed with Exclusive Calls. I have a telemarketer that’s doing a great job in setting up commercial appointments for my staff. We’ve written about 59% more commercial business than the same time last year. I would recommend E.C. to anyone that wants to grow their business,” Parris Patten, an Exclusive Calls client, reviews.
As the pandemic rages outdoors, Exclusive Calls secures businesses’ survival, helping them stay on track. The company gives its clients an unfair advantage over their competitors with handpicked, trained marketers, and experienced management personnel overseeing every aspect of the appointment setting process.
For more information on how Exclusive Calls helps keep businesses on track and for details on how to reach the company, visit it at its official website.
