By: Jason Reid

In a world where customer service often overlooks the emotional complexities behind human interaction, Angela Webber—known as Ms. Angie—encourages us to pause, reflect, and reconsider how we approach such encounters. In her new book, Behind The Big Red Door: From Trauma To Success—Personally, Professionally, And Spiritually (April 2025), Webber presents not just a professional guide, but also a vulnerable and empowering blueprint for turning hardship into harmony, both within ourselves and in our interactions with others.

At its core, the book offers a refreshing perspective on emotional management and resilience, highlighting how personal histories often influence professional behavior. Drawing from her years of experience in customer success leadership, Webber combines personal storytelling with practical insights to help readers understand one significant truth: success, healing, and meaning are not isolated paths—they are intertwined.

A Door Worth Opening

The striking red door that features in the book’s title is more than just symbolic. For Webber, red represents boldness, power, and transformation. “It takes a lot of courage to walk up to a bold door and open it,” she explains. “Red is a color of boldness, and if we have the courage to open it, we might find success behind it.”

Initially titled Knick Knacks on the Shelf, the book was conceived as a resource for those working in customer service. But as the writing evolved, so did its purpose. Webber realized the need for something deeper than another “how-to” guide. “People need a way to move from being stuck in life to achieving the success they’ve always hoped for,” she notes. Behind The Big Red Door came into being—not only as a guide for professionals, but also as a beacon for anyone looking to reclaim their agency and create meaningful change.

A Story That Needed to Be Told

Angela’s decision to share her story came after a moment of significant loss. “Yes, after my father passed away, I realized I didn’t want to leave this world without addressing the mounds of secrets I had kept over the years to cope with difficult people,” she shares. In this realization, she saw the need for tools that could empower people to handle adversity, not only in their work, but in every area of their lives.

Through candid reflections, Webber explores the lasting effects of childhood trauma and personal struggles. However, she doesn’t remain focused on the pain. Instead, she uses it as a stepping stone. Behind The Big Red Door becomes a structured guide for emotional balance, leadership, and human connection, shaped by her lived experiences.

Healing Through the Written Word

Writing this book was not just an act of communication; it was a form of healing. Webber reveals that she never initially envisioned herself as an author. The material had always been there—decades of journals, notes, reflections from her speaking engagements and coaching sessions. “I never imagined I would write a book,” she admits. “But pulling everything together made me realize the book had already been written years ago.”

What surprised her most was how vividly the memories resurfaced—how the stories and lessons naturally formed the basis of what she now calls “the 5 Degrees of Customers,” a unique framework she introduces in the book. According to Webber, this tool can help people at any stage of life balance personal and professional challenges, offering a flexible roadmap to emotional intelligence and self-mastery.

From Trauma to Triumph

Angela Webber’s life and message are anchored in a simple but powerful idea: we each have the capacity to define success for ourselves. “Only we can determine what success is for us,” she affirms. “We set our own standards, regardless of our past or the hardships we’ve faced—or may currently be facing.”

Her book isn’t only for those in recovery or healing, nor exclusively for professionals in customer service roles. It is for anyone who feels stuck in their circumstances. For anyone who has ever wondered, Is there more to life than just surviving it?

Webber doesn’t offer oversimplified advice. Instead, she offers a mirror, a set of tools, and a hopeful invitation to move forward.

What’s Next?

Since the book’s release, Angela has continued her mission through speaking engagements, workshops, and coaching, creating supportive spaces where people can explore their own “red doors” and discover what lies beyond. And she’s not stopping there. With more projects already underway, she remains committed to helping individuals not only identify the source of their struggles but also rewrite the narrative of their lives.

Behind The Big Red Door is more than a memoir or professional guide. It’s a call to courage. A reminder that no matter where we come from, or how heavy the baggage we carry, we each hold the ability to unlock something greater.

Whether you’re leading a customer service team, confronting personal trauma, or simply seeking clarity in a chaotic world, Angela Webber’s story provides insight, encouragement, and a strong reminder: the key to healing, transformation, and lasting success is already within reach. All you need to do is open the door.

Behind The Big Red Door: From Trauma To Success-Personally, Professionally, And Spiritually is available in paperback and eBook formats through major retailers, including Amazon, Barnes & Noble, and independent bookstores.